ON-CALL ROTATION · Q3
Relay Systems — Support Escalation
HANDOFF: MONDAYS 10:00 AM · PAGE VIA #OPS-PAGE
PRIMARY ANSWERS <15 MIN · SECONDARY IS BACKSTOP
PRIMARY ANSWERS <15 MIN · SECONDARY IS BACKSTOP
PRIMARY
SECONDARY
CUSTOMER COMMS
MANAGER ESCALATION
AUG 3 – 9week 32
Nia OkonkwoPAGER + PHONE
Sam ReddySLACK FIRST
Casey LiuSTATUS PAGE OWNER
M. FerraroSEV-1 ONLY
AUG 10 – 16week 33
Sam ReddyPAGER + PHONE
Priit KaskSLACK FIRST
Casey LiuSTATUS PAGE OWNER
M. FerraroSEV-1 ONLY
AUG 17 – 23week 34 · release week
Priit KaskPAGER + PHONE
Nia OkonkwoDOUBLE COVER — RELEASE
Jordan BellSTATUS PAGE OWNER
M. FerraroSEV-1 ONLY
AUG 24 – 30week 35
Jordan BellPAGER + PHONE
Nia OkonkwoSLACK FIRST
Casey LiuSTATUS PAGE OWNER
R. Adeyemi (covering)SEV-1 ONLY
AUG 31 – SEP 6week 36
Casey LiuPAGER + PHONE
Jordan BellSLACK FIRST
Sam ReddySTATUS PAGE OWNER
M. FerraroSEV-1 ONLY